Return and Refund Policy

At Graahak India, we strive to provide the best shopping experience for our customers. We understand that sometimes a product may not meet your expectations, and we are here to assist you with returns and refunds. Please read our Return and Refund Policy carefully to understand your rights and obligations when using our e-commerce platform.

1. Returns:

1.1 Eligibility: We accept returns for most items within 7 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

1.2 Initiating a Return: To initiate a return, please contact our customer service team with your order details and reason for return. We will provide you with instructions on how to proceed.

1.3 Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure your return is received.

1.4 Inspection and Approval: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. Upon approval, we will process your refund or exchange as per your preference.

2. Refunds:

2.1 Refund Process: Refunds will be issued to the original payment method used for the purchase. Please allow up to [4] business days for the refund to reflect in your account, depending on your payment provider.

2.2 Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts. We will assess each situation individually and inform you accordingly.

2.3 Non-Refundable Items: Certain items are not eligible for returns or refunds, including perishable goods, personalized items, and gift cards. Please check the product description before making a purchase.

3. Exchange Policy:

3.1 Product Exchanges: If you wish to exchange an item for a different size, color, or variant, please contact our customer service team to arrange the exchange. Additional charges may apply for price differences or shipping costs.

3.2 Exchange Eligibility: Exchanges are subject to product availability and eligibility criteria outlined in our Return Policy. We reserve the right to refuse an exchange if the item does not meet our standards.

4. Damaged or Defective Items:

4.1 Reporting Damages: If you receive a damaged or defective item, please notify us immediately upon receipt. We may request photographic evidence to assess the damage and expedite the resolution process.

4.2 Replacement or Refund: Depending on the nature of the damage, we will offer a replacement or issue a refund for the damaged item. Our priority is to ensure your satisfaction with our products and services.

Shipping:-

  1. Shipping and Delivery: We endeavor to ship orders promptly and to deliver them within the estimated timeframe indicated at checkout. However, we do not guarantee delivery dates and are not responsible for delays caused by shipping carriers or other factors beyond our control.

  2. Dispatch & Delivery Timeframes: 

    Dispatch Time:

    From the moment you click “Place Order,” our dedicated team springs into action to prepare your items for dispatch. Orders are processed swiftly, typically within 3 days of being placed. However, during peak seasons or promotional periods, please allow for a slight extension in processing times. Rest assured, we’re committed to getting your products on their way to you as soon as possible.

    Delivery Time:

    Once dispatched, your package embarks on its journey to your doorstep. For domestic orders within India, you can expect delivery within 3 to 7 business days from the date of dispatch. While we strive for prompt delivery, please note that certain remote areas may experience slightly longer transit times. Nevertheless, we continuously monitor and optimize our delivery networks to minimize any delays and keep you informed throughout the process.

  3. Shipping Methods: We offer various shipping methods to suit your needs, including standard and expedited shipping. You can choose the shipping method that best fits your requirements during checkout.

  4. Shipping Charges: Shipping charges are calculated based on the weight of your order, the shipping method selected, and your delivery location. You will see the shipping charges clearly itemized during the checkout process.

  5. Tracking Orders: Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery.

  6. International Shipping: We currently offer shipping within India. Unfortunately, we do not offer international shipping at this time. We apologize for any inconvenience this may cause.

Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at [email address] or [phone number]. We are here to assist you and ensure a seamless shopping experience.

Note: Graahak India reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Please review this page periodically for any changes that may affect your rights as a consumer.